Bestcloudfor.me is a leading global tech company, specializing in cloud transformation, DevOps, and platform engineering services. We’re committed to making a positive impact – not just for our customers worldwide, but also for our employees and the communities we’re part of. Our team enjoys the flexibility of full remote work, but if you’re looking for a hybrid work environment, we’ve got you covered with four offices across Turkey in Istanbul, Ankara, Adana, and Düzce. Wherever you are, with Bestcloudfor.me, you have the freedom to work in a way that suits you best.

We are looking for a “Project Manager” for the Cloud Engineering teams.

The Role :

The cloud native engineering team delivers a wide range of projects for both clients and business partners. The Project Manager will build and maintain a solid working relationship with cloud native engineers and clients, from pre-sales efforts to project delivery. The Project Manager will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Project Manager’s role..

Main Responsibilities :

• Managing customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
• You will be the primary point of contact for one or more customers helping to plan as well as, oversee ongoing operations of our service delivery.
• Working with the customer, by utilizing your project management skills, to put together on-boarding schedules and tasks.
• Providing guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.

We want to meet you if you have :

• At least 3 - 5 years of relevant direct customer support experience
• At least 1 - 2 years of experience, in a technically oriented support role.
• Ability to handle multiple competing priorities in a fast-paced environment
• Some experience in writing operating procedures. Experience in setting and managing client expectations
• Strong verbal and written communication skills
• Solid experience in filtering and providing date and reports to customer, utilizing PowerPoint and or Excel.
• Ability to understand technical problems and translate between non-technical and technical teams.
• Demonstrated customer focus and advocacy
• Bachelor's degree preferred

Nice to have:

• PMI certifications
• Knowledge of AWS technologies
• AWS certifications
• Knowledge of Agile methodologies

BENEFITS

Culture of trust, working with ambassadors and heroes, empowerment and constructive feedback, stock option, rewards, bonus, free of charge AWS certification exams, free of charge online training platforms, private medical insurance, home office packages, shared car rental for transports, gift cards, open source commitment, meetups, game nights, knowledge sharing through tech talks, free of charge Best Cloud Academy trainings, product demos, holidays, parties & events.

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